Santana Adventures

Santana Adventures

This company is truly unique in that they combine a cycling tour with a luxury cruise. By climbing aboard, riders are able to skip over many miles at night and see much more than they would have sleeping in a hotel. Originally founded as builders of tandem bikes, Santana started providing tours in 2005. They can supply their specialty tandems or link you with a supplier for a single. Sag-wagons do not sweep the route, but instead post at strategic spots and wait for calls. If you lament repacking after every stop of a cycling tour, then a cycling cruise may be the ticket for you.

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    Belgium, Croatia, England, France, Germany, Holland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Tahiti

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3 Reviews

  1. Emily, Santa Cruz-Reply
    December 5, 2021 at 12:03 am

    ABSOLUTELY AWFUL EXPERIENCE. Went on the Bari to Venice cruise. Every day was planned by the seat of their pants. Almost every day, a road was closed or there was some other impediment to completing the course (inadequate time, launching us on a freezing, snowy mountain where the course took us up to higher, more treacherous road conditions). Tour director (owner) verbally abusive to guests. Ship and ship’s staff (not part of Santana) were great.

  2. Curt Haws-Reply
    October 20, 2021 at 8:39 pm

    Run! This was total chaos from start to finish. Any information about routes, ports, events , etc was treated as a state secret and not provided until the very last moment. The routes were not verified and some were dangerous (we are strong experienced riders that travel to cycle often so when I say dangerous I mean it).
    We met a lot of great people on the trip who are very loyal. I liked their companionship but don’t understand why they go back again and again. I’m glad they like it, but I hated it and will never be a repeat customer.

  3. Gee, VIC, Australia-Reply
    October 12, 2021 at 12:27 pm

    I am extremely angry and disappointed that Santana Adventures would not refund my family for the Italy cycling trip we had booked and could not attend because we live in Australia and are locked down because of Covid. We are legally NOT ALLOWED to leave our country because of Covid-19 lockdown restrictions and Santana Adventures told us that they will not refund or transfer the trip. They keep telling us they can’t refund the money because it is in a “trust”. And they clearly do not give a damn about their customers. There’s $8000 down the drain!!!!

  4. Kristin, San Francisco-Reply
    September 26, 2021 at 12:31 am

    Not worth it. They do not do what they advertise. Save your money and go with a more reputable company

  5. Emily, Capitola-Reply
    December 9, 2020 at 3:20 pm

    Our trip in October was canceled due to COVID. The owner, Bill, refused to refund money to the passengers. He won’t let passengers apply the funds to other trips. Instead, he is forcing us to go the following year. Many cannot participate for various reasons. The only other option if we cancel is that if can sell our reservation to another participant, he will keep $1,000 for selling our seat.

    I’m glad he’s not steering the ship. Obviously, he has no moral compass, which makes me think he has no compass at all.

  6. Catherine McCoy in Virginia-Reply
    October 26, 2020 at 2:53 pm

    Awful Company. We booked two tours with them for 2020. Both canceled because of Covid. This company has an not refunded money and they are holding it And promising to return it in two years! We had additional cruises with Viking and Princess for 2020 and received our refund within three weeks of the cruise line canceling. This is a deceitful dishonest company run by Bill McCready and his family. Do not book with them.

  7. Bev norris california-Reply
    July 2, 2020 at 12:55 am

    Really should stay away from these folks. They cancelled a trip to Tahiti for August 2020 as the ship Wind Spirit was not going into Tahiti. They cancelled, not me. Not refund of our more than $10,000 payment. Now they’ve had our money for over a 1 1/2 years. They want use to go in May, but we can not go. But will not refund our money. Be careful. Most reputable companies will refund if they have to cancel a trip.

  8. Kyle tucson az-Reply
    July 31, 2019 at 8:05 am

    Just finished a tour down the Rhine from strausburg to Amsterdam. Great concept and wonderful cruise line, but very disappointed with the Santana team. TERRIBLE customer service. They all seem very burned out They intentionally withhold information so that they can make last minute changes. They have a loyal following of tandem owners who seem to just accept Bills bad attitude. First day ride was pretty hot and the support van didn’t even have water for those who ran out. every announcement or exchange with the team was tainted with condescension. Pre and post tour group hotels were secretly guarded

  9. Shirley, Texas-Reply
    July 23, 2019 at 2:54 am

    Beware of Santana Adventures. They do not ride the ride before the guests. They get the GPS instructions off the internet the night before. Therefore, sometimes parts of the rides are not rideable. Also, they do not follow you in a van. You are on your own. There is no one to help you with breakdowns or provide water/snacks along the way. Since they are charging the same as other companies that do provide support, it makes you think twice.

  10. Shirley Crow-Reply
    May 31, 2019 at 7:19 pm

    We went on a Santana Adventure cycling trip in September 2018 and we were very disappointed. It was the most disorganized trip I have ever been on. There was virtually no planning in advance. There were many things on the itinerary that never happened or were grossly exaggerated. Many people on the trip were very upset and would never go on another Santana Adventure again.

    Read the fine print. They do not provide any support during your cycling day. You need to provide your own food and water; if you have a flat, then you need to have the tools to fix it; if you get tired, then you need to find a ride, etc. With the cost of their trips being the same as other cycling companies that all provide support, we were very disappointed.

    I could go on and on but you get the picture.